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Refund Policy

We stand behind the service. Try it free, and if it's not the right fit, we'll make it right.

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Free trial — no card needed
24 Hours
Money-back guarantee after purchase
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Asked when you request a refund
Last updated: 2026-04-28

Here's the deal at Guru IPTV: we want you happy with the service, not stuck with it. This page lays out exactly what happens before you pay, after you pay, and how to get your money back if it isn't a fit.

1. Free Trial

We offer a free 24-hour trial — no credit card required. You get full access to all channels and features included in your chosen plan. The trial automatically expires after 24 hours; you will not be charged unless you choose to subscribe.

To start your free trial, visit our Free Trial page.

2. Money-Back Guarantee

If you subscribe to a paid plan and are not satisfied for any reason, you may request a full refund within 24 hours of your initial payment.

  • Refund requests must be submitted within 24 hours of the original payment date.
  • Refunds apply to first-time purchases only — not renewals.
  • Refunds are issued to the original payment method.
  • Processing time is typically 3–7 business days depending on your payment provider.

3. How to Request a Refund

Contact us by any of the following methods:

Please include your registered email address and approximate purchase date. We process all refund requests within 48 hours of receipt.

4. Renewals

Subscriptions renew automatically unless cancelled before the renewal date. Renewal charges are not eligible for a refund. To avoid a renewal charge, cancel at least 24 hours before your renewal date. Contact support if you need help cancelling.

5. Exceptions

Refunds may not apply in the following situations:

  • The request is submitted more than 24 hours after the initial payment.
  • The account has been suspended due to a violation of our Terms & Conditions (e.g., sharing credentials, circumventing region restrictions).
  • A chargeback has been initiated with your bank — please contact us directly instead.

6. Technical Issues

If you are experiencing buffering, missing channels, or connection problems, please contact our support team before requesting a refund. Most technical issues are resolved within minutes. Our team is available 24/7 via WhatsApp.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes take effect from the date of publication. Existing subscribers retain the rights described at the time of their purchase.

8. Contact

Questions about this policy? Contact us.